In the Needs Met framework, what rating is used for results that fail to meet the needs of almost all users?

In the Needs Met framework, what rating is used for results that fail to meet the needs of almost all users?

• A. FM
• B. SM
• C. FailsM
• D. Not Met

Answer: (A)

In assessing how well results satisfy users, the rating that signals a near-total failure to meet needs is the FM category. This rating is used when almost all users’ needs aren’t met, pointing to a major gap that requires urgent redesign or substantial improvement. It communicates a very severe level of unmet needs, more critical than options that indicate some needs are met or that nothing is met. So FM is the appropriate label for outcomes where the vast majority of users’ needs are not satisfied.

In assessing how well results satisfy users, the rating that signals a near-total failure to meet needs is the FM category. This rating is used when almost all users’ needs aren’t met, pointing to a major gap that requires urgent redesign or substantial improvement. It communicates a very severe level of unmet needs, more critical than options that indicate some needs are met or that nothing is met. So FM is the appropriate label for outcomes where the vast majority of users’ needs are not satisfied.